Returns, Refunds & Warranty
We want you to buy with confidence. Every order is checked before it leaves our shop.
1. Faulty or wrong items – 3 days
If your item arrives faulty, damaged or is not what you ordered, contact us within 3 days of delivery on WhatsApp 053 798 6733 or call 053 798 6733. Send a short video or photo of the problem and your order number.
- We will replace the item, or refund you if a replacement is not available.
- Items must be returned complete, with all accessories, cables, solar panels and the original box.
- Where the fault or error is ours, we cover the return transport.
2. Warranty – 3 months
CCTV cameras, solar street lights, flood lights and NVR kits carry a 3-month warranty against manufacturing defects from the date of delivery. Bring or send the item to our Accra (Ashaley Botwe) or Kumasi (Santasi Ayinam) shop and we will repair or replace it.
The warranty does not cover physical damage, water damage from wrong installation, burnt boards from wrong power supply, or items opened or repaired by a third party. SD cards and SIM cards are not covered.
3. Change of mind
Because of the nature of security equipment, we do not accept returns for change of mind once an item has been delivered and opened. Please ask us any questions on WhatsApp before ordering – we are happy to advise on the right camera for your property.
4. Refunds
Approved refunds are paid by Mobile Money within 3 working days of receiving the returned item.
Contact
Telit Mall · 053 798 6733 (Call/WhatsApp)
Accra: Ashaley Botwe, Obudankadi Bridge, School Junction
Kumasi: Santasi Ayinam